General Inquiries

For questions about product capabilities, partnerships, billing, account management, or any other non-technical topics, contact our support team at [email protected]. You can expect a clear response with the appropriate next steps.

• Primary contact: [email protected]
• Support hours: Monday–Friday, 9:00–18:00 UTC
• Response expectations: acknowledgement within 1 business day; substantive reply typically within 2–3 business days, depending on complexity

Developer Submissions

We welcome integration proposals from developers, startups, and partners seeking to connect with Uheru. To enable a swift assessment, please email [email protected] with the subject line “Developer Submission – [Your Company/Project Name]” and include:

• Project name and a concise description
• Technical contact and preferred communication method
• Overview of the intended integration, including APIs or SDKs involved
• Target platforms, release timeline, and any dependencies
• Relevant links (documentation, public repositories, case studies)

Submissions are reviewed by our Partnerships and Platform teams. You will receive an acknowledgement and a defined next step after evaluation.

Response Times and Service Levels

Uheru maintains transparent, predictable response times to keep you informed. Our service levels are designed to be fast, accurate, and reliable.

• General inquiries: acknowledgement within 1 business day; substantive reply within 2–3 business days, depending on issue scope
• Critical issues (service disruption or security incident): acknowledgement within 1 hour; updates at least every 2–4 hours until resolution
• Developer submissions: preliminary review within 3–5 business days; final determination within 5–7 business days, subject to submission complexity

Note that peak periods may affect timing. We will proactively communicate delays and provide a concrete action plan with every update.

Next Steps

Ready to connect? Send your message to [email protected], and a Uheru professional will respond in alignment with the timelines above. If your matter is time-sensitive, please indicate the priority in the subject line to aid triage.